Frequently Asked Questions
Find answers to your most common questions below. Should you not find what you’re looking for, please reach out to us on our Contact Us page.
Booking & Payments
While we accommodate short-notice bookings subject to aircraft availability (up to 2 days in advance online), we recommend booking as early as possible.
For bookings within 2 days, please contact us directly for availability.
Our cancellation fees are tiered based on notice period:
Cancellations made within 5 days prior to departure incur a 30% fee.
Cancellations within 48 hours prior to departure incur a 60% fee.
Cancellations within 24 hours prior to departure incur a 100% fee
Please note that refunds are subject to a 10% handling fee to cover payment processing costs.
Yes. We offer bespoke charters built on special request.
Pleaes get in contact with us for a formal quote via info@nhs.na
Full payment is required in advance to confirm your booking.
Our online booking system will accept foreign card payment methods via DPO Pay.
Our standard scenic flight and transfer rates are quoted per person. A minimum of two passengers is required for all flights.
Corporate & Charter
Yes. Our helicopters feature multiple window seats and the doors can be removed during flight, providing an unobstructed platform ideal for photography and filming.
Yes. We execute custom-built charter flights to meet specific operational or survey requirements. Contact info@nhs.na for a formal quote.
We operate a fleet consisting of Bell 407, 206 Long Ranger, 206 Jet Rangers and Robinson R44 helicopters.
See Our Fleet page for more information.
Formal quotes for all custom-built charter flights must be requested directly from our team at info@nhs.na.
Flights
Every flight with Namibia Helicopter Services is private. Your booking is exclusive to your group — you will not share the aircraft with other passengers. The helicopter departs when your group is ready, and the experience is yours from takeoff to landing.
Yes. The doors on our aircraft can be removed for an unrestricted viewing and photography experience. If you are flying specifically for photography, we recommend adding 30 minutes to your chosen flight to allow sufficient time at the right location and altitude.
Please note the following before booking a doors-off flight:
- The wind chill at cruise speed is significant — bring a jacket regardless of ground temperature.
- No loose items. Anything unsecured is a safety risk and will need to be stowed or left behind.
- If extra time has been allowed for, your pilot can adjust the speed of the flight as needed for photography.
Flight durations depend on your departure location and chosen route:
From Sossusvlei: We offer 60-minute, 90-minute, and 150-minute scenic flights.
From Swakopmund: We offer 30-minute, 60-minute, and 120-minute scenic flights.
Flights are strictly subject to weather and fog conditions. However, early morning and late afternoon flights generally offer the best light for photography, highlighting the contrasting shadows of the red dunes.
For online scenic flight bookings there a maximum of 4 passengers.
However, for charter flights and group bookings, see Our Fleet page for full details of our helicopter capacity and get in contact with us at info@nhs.na for more information.
Sossusvlei Flights: Highlights include the Naukluft mountain range, red star dunes, Sossusvlei dune corridor including Deadvlei and Big Daddy. On longer flights, the dramatic long wall dune shoreline (90 min) and Eduard Bohlen shipwreck (150 min).
Swakopmund Flights: Highlights include the flamingo lagoon, Walvis Bay Salt Works (60 min), Sandwich Harbour (60 min), and coastal shipwrecks (120 min).
Our standard scenic flights follow established routes. However, if you require a specific route, we can accommodate this through our custom charter service. Speak to one of our team by emailing info@nhs.na.
Yes. All passengers have excellent vantage points, with up to 5 window seats available in some of our aircraft (3 window seats in our other aircraft), and doors can be removed for unobstructed shooting.
See Our Fleet page for full details.
For doors off flights it is mandatory that camera straps or tethers are worn at all times.
Yes. All of our Sossusvlei scenic flights include views over the dune corridor towards Deadvlei.
Sossusvlei departures focus primarily on the interior Namib desert, including the red star dunes, Deadvlei, and the Naukluft mountains.
Swakopmund departures focus on the dramatic coastline, including Sandwich Harbour where the dunes meet the ocean, salt fields, and marine wildlife.
If you book a one-way transfer, the cost of the helicopter's "empty" return trip will be charged to your account, unless NHS has another transfer booked for that return leg.
Yes. Due to strict weight and balance limits, luggage for helicopter transfers is restricted to a maximum of 20kg (44lbs) per person, and it must be packed in soft bags. Weight and balance limitations apply, so please confirm in advance via email at info@nhs.na.
All weights must be supplied to us at least 7 days prior to take-off.
Getting There
See our How To Find Us page for more details. We can be found on Google Maps.
Depareture point is our hanger building withing the &Beyond private reserve.
We ask all passengers to please route directly to the hanger and not the &Beyond lodge.
See our How To Find Us page for more details. We can be found on Google Maps.
We are located within the Swakopmund airport. Our pilots will meet passengers in the public car park area.
We offer aerial helicopter transfers between Windhoek, Swakopmund, and Sossusvlei.
Ground transfers to our departure locations must be arranged independently or through your lodge.
Our helicopters are based in Otjiwarongo, Sossusvlei, Swakopmund, and Windhoek. Landings at specific hotels or private locations require suitable landing zones and must be arranged as a custom charter by emailing our team at info@nhs.na.
Passengers must be ready for departure 30 minutes prior to the agreed take-off time for safety briefings and boarding. Allow for at least a 30-minute window prior and 15 minutes after to your chosen flight duration to calculate the total experience time.
Yes, all our locations have free public parking available.
Safety & Requirements
Yes. The maximum individual weight limit is 130kg (286lbs) per person. For two passengers flying together, the combined weight cannot exceed 200kg (440lbs) and for three a combined weight of 270kg (595lbs). Passenger weight must be supplied to us at least 7 days prior to take-off.
For any clarification, please email info@nhs.na.
Safety is our absolute priority. We only operate under strictly specified Visual Flight Rules (VFR) weather conditions. The NHS Pilot in Command makes the final operational call on whether weather meets the requirements to fly. If flights are delayed or cancelled due to weather, NHS is not responsible for incurred costs such as missed onward flights or accommodation.
Yes. Safety dictates every decision at Namibia Helicopter Services. We adhere strictly to civil aviation regulations and only conduct flights when weather parameters meet our safety standards.
Minors: We do not allow unaccompanied minors below the age of 14; they must be accompanied by at least one adult. Minors aged 14-18 may travel alone.
Infants: Must be booked via email at info@nhs.na. Infants under 24 months may sit on a mother's lap (combined weight limit of 90kg) and fly at 25% of the adult cost. If a car seat is required, the infant is charged full price and the client must supply the seat.
Dress comfortably for the weather. Note that our helicopters are not pressurized and do not have air conditioning.
For doors-off flights, it is highly recommended to bring suitable warm clothing. See our doors-off FAQ in the 'Flights' section.
For transfer flights, luggage is strictly limited to 20kg (44lbs) per person and must be packed in soft bags.
Yes, but if you are in your second trimester of pregnancy, a medical certificate clearing you for flight is required.
Yes. Passengers must inform NHS of any medical conditions, including heart conditions, diabetes, and respiratory problems, at least 7 days prior to take-off.